What is going on with my email?

 

    A. As a necessary step in the migrating our former SMIG customers onto the Jaguar system, your email service is being moved from the old SMIG servers onto Jaguar's.

 

 

Why does the email have to be moved?

 

    A. In order to provide consistent and reliable service to our former SMIG customers, is is necessary for us to migrate many of the services, including email, from former SMIG systems onto our own.  This will allow us to maintain a core set of servers and systems that we can effectively maintain & upgrade, and continue to bring more features to our entire customer base.

 

 

Is my email address changing?

 

    A. No, your email address will not change.  By having your email program use the full email address when it logs in, you will always get to the correct mailbox.

 

 

Why am I have a problem during the change?

 

    A. We do our best to make the transition as smooth as possible, and unfortunately some requirements of the new systems are different than what was on the old ones.  In following with the industry standard, which will properly identify your email account on the new server, the full email address needs to be used for the login.  Additionally, in order to get any messages transferred from the old server to the new one, there is a large amount of data that needs to move and be converted.  Unfortunately, this takes time as well.

 

 

Where did my old messages go?

 

    A. Any email that was stored on the old server will be put into a specific folder on the new server, which can be accessed through our webmail system at http://webmail.smig.net.  These messages will start to show up after 11AM Friday 2/25.  This was necessary to avoid your email program from re-downloading all of the old messages when they were transferred to the new server