Voice Solutions2018-06-26T20:00:45+00:00

VOICE SOLUTIONS

HD VOICE CONNECTION DELIVERED THROUGH FIBER

Jaguar offers a variety of Voice Services ranging from individual analog lines, T1, PRI, and SIP Trunking to our Advanced Hosted Voice Solutions. We deliver HD voice connections tailored to meet your specific business needs and unique requirements. Reliable, flexible, and scalable, Jaguar can customize line packages, unlimited local calling plans, additional long distance packages, and many popular business calling and voice mail features.

TRADITIONAL LANDLINE SERVICES

Offering clear, high-quality calling, Jaguar Communications provides a wide range of phone services including individual analog lines, PRIs, SIP Trunks, and T1s.

Individual Analog Lines

Jaguar provides two different individual analog lines. The first is a business line with features, and the second is a basic business line that you can use for fax machines, alarm lines, and credit card machines.

PRI

A PRI is a single line with 23 voice channels (and a single data/control channel), this allows your business to hold 23 calls simultaneously. This is not always equivalent to the number of phone numbers a business has. Your business may have 100 phone numbers that are directed to come across a single PRI, however, you will only be allowed to hold 23 phone conversations at once.

SIP

SIP Trunking is a method of sending your voice connection over an existing data line, and therefore is commonly referred to as VoIP (Voice over Internet Protocol). SIP Trunking is nothing more than the virtual connection between your PBX and your carriers SIP Network, over the already existing Physical Data Line.

T1

A T1 line is a dedicated transmission connection between a service provider and client can be either fiber or copper. It uses an advanced telephone line to carry more data than a traditional standard analog line.

If your office has a T1 line, it means that the phone company has brought a fiber optic line into your office (a T1 line might also come in on copper). A T1 line can carry 24 digitized voice channels, or it can carry data at a rate of 1.544 megabits per second.

STANDARD CALLING FEATURES:

  • Voicemail
  • Auto Call Return
  • Call Logs
  • Call Transfer
  • 3-Way Calling
  • Speed Dial
  • Call Waiting
  • Caller ID
  • Do Not Disturb
AND MUCH MORE!

If you have features you use and
don’t see on the list – just call us –
we have many more we offer!

ADVANCED HOSTED VOICE (VoIP)

Hosted in the cloud, our on-demand services provide an expanded list of features and options while helping to control the costs of your business communications.

Hosted PBX is a Voice over IP, fully managed, enterprise-grade phone system that utilizes the latest cloud-based technology to connect your business without the high costs of a traditional premise-based phone system. Hosted PBX service provides a broad range of local and hosted voice features and service options that are designed to help your business communicate reliably without a large capital investment or the worry of maintenance fees.

Feature-Rich Solutions

Benefit from a feature-rich platform including voicemail to email, mobility feature, auto attendant and music on hold, just to name a few!

Affordable Pricing

With no software updates or hardware maintenance, organizations can eliminate costs while enjoying the benefits of using up-to-date, feature-rich technology.

Increased Flexibility

No costly outlays, additional equipment purchases, or complicated start-up procedures.

Low Up-front Costs

With no need for expensive on-premise hardware, our systems require less up-front capital dollars when compared to a traditional phone system.

Seamless Platform

Connect multiple locations and remote and mobile workers into a single feature-rich platform.

ADVANCED CALLING FEATURES:

  • Music on Hold
  • Auto-Attendant
  • Extension Dialing
  • Advanced Group Hunt
  • Call Pick-Up Groups
  • Administrator Web Portal
  • Extension Dialing
  • Simultaneous Ring
  • Advanced Call Forwarding
  • Personalized Voicemail
  • Web Portal
  • 3-Way Calling
  • Call Transfer
  • Park Keys
  • Second Number Appearance
  • Caller ID with Name
And MUCH MORE!

If you have features you use and
don’t see on the list – just call us –
we have many more we offer!

SPECIFIC PRODUCT DETAILS

Auto Attendant offers powerful capabilities for meeting the needs of your customers, improving employee productivity, and controlling costs. Engineered to simulate a live operator, Auto Attendant directs incoming callers to the appropriate department or employee. This enables you to ensure that your customers’ calls are handled effectively 24/7, 365 days a year.

Features:

  • Multi-level Menus
  • Flexible Announcement Presentation
  • Dial by Name or Extension
  • Configure and Monitor from Commportal or by Phone
  • Multiple Administration Options

With Auto Attendant you can take control of your inbound calls with a host of features easily managed through your phone or our web-based CommPortal. Allow callers to select from a list of options with 150 customizable multi-level menus that offer intuitive, consistent navigation of even the largest organizations. Create specialized menus and announcements for outside of business hours or during weekends and holidays, or transfer calls directly to voicemail to further reduce the need for a receptionist.

Auto Attendant is easy to configure and monitor through CommPortal or by phone, and it is compatible with your existing phone system, so no additional equipment is needed.

How would your business be affected if your communication assets failed? Without a recovery plan in place, even a routine issue could result in loss of revenue. A more severe outage might render your business out of commission completely. According to a study by the Hartford Financial Services Group, 43% of businesses that experience a disaster and have no emergency plan never reopen. Of those that do reopen, only 29% exceed two years. Simply put, you must have a Business Continuity plan.

Your phone system presents a Business Continuity challenge. Many businesses house their phone systems at their premises through a Private Branch Exchange (PBX). A weakness with this approach is that a localized event (power outage, connection cut, weather event, etc.) can render the PBX incapacitated as all calls to or from the business must pass through it.

Hosted PBX from Jaguar Communications helps you plan Business Continuity more effectively. With Hosted PBX, all call processing and intelligence reside in the Jaguar network, not on your business site. In the event of a localized outage, Hosted PBX continues to operate and process calls.

In an outage, the failure is instantly recognized by the Hosted PBX platform and calls are re-routed immediately to alternate numbers or to a separate facility. A web portal (seen right) allows individual DIDs to be controlled for contingency plan routing.

Implementing a Business Continuity solution requires proper design and equipment selection to ensure maximum benefit. In addition to Hosted PBX, Jaguar offers a full range of consulting and design services and products maximize your protection against the unexpected.

Jaguar Communications Auto Call Distribution (ACD) draws many of its capabilities from Hosted PBX features such as hunt groups, auto attendant, and music-on-hold. These core functions provide queueing functions through both Easy Attendant and Premium Auto Attendant. Routing algorithms include longest idle time or round-robin. Music-on-hold enables music or announcements to be played while customers are waiting. All of these capabilities can be configured through an easy-to-use web portal.

Features:

  • Multi-Line Hunt Group Call Routing – ring all, linear, circular, round robin, longest idle
  • Configurable Agent States
  • Configurable Call Disposition Codes
  • Monitor, Barge-in, and Whisper Actions for Supervisors
  • Supervisor Dashboard – statistical data and reporting
  • Agent Dashboard
  • Multi-Queue Membership
  • Call Wrap-Up with Configurable Timer
  • Multiple Language Support (English, French, Spanish)
  • Ad-Hoc and Standardized Reporting with Emailed Reports
  • Caller ID Lookup with URL-Based CRM
  • Integration (with Accession Desktop Clients)
  • Time of Day/Day of Week Routing (Premium Attendant)
  • Music on Hold/Messages on Hold
  • Zero Out of Queue

Agent-level features provide helpful information about the caller and allow agents to monitor performance against KPIs and set what “state” they are in. Supervisors and administrators have a number of powerful features that enable them to coach agents and assist in calls. The supervisor dashboard allows administration of call queues and performance. Detailed standardized or ad-hoc report generation is available to track trends over time.

Your working life moves constantly from desk to laptop to smartphone to tablet. Now you can use all the features of your Hosted PBX from almost any device whether at your desk, at home or on the move.

Accession Communicator, Jaguar’s app for mobile and desktop, keeps you connected wherever you are. It’s a fully featured softphone that enables you to send and receive calls, instant messages (IM), or video calls from any internet-connected device.

Features:

  • Softphone – Make calls from 3G/4G or Wi-Fi connections
  • Instant Messaging
  • Seamlessly Move Calls Between Devices
  • Mid-Call Features – transfer, park, hold, etc.
  • Contact Integration
  • Visual Voicemail
  • Video Calling
  • Mobile-Compatible with iOS and Android Operating Systems
  • Desktop/Laptop-Compatible with Windows and Apple OS-X
  • Call Recording

Powerful ‘presence’ capabilities allow you to see the real-time status of coworkers – available, offline, on the phone, or in a meeting. This integrates with Outlook so that click-to-dial and IM can be integrated easily into email, as well as CRM applications and business productivity tools.

Accession Communicator is fully integrated into our advanced IP voice services network and provides reliable performance and great support. Your sensitive information is safeguarded with our industry standard security and privacy measures.

When team members are able to work from anywhere, Accession Communicator becomes an important part of your business continuity strategy, too.

HOSTED VOICE RESOURCES

Visit the HPBX User Web Portal
Visit the HPBX Admin Web Portal
Hosted PBX Business Group Admin Guide (PDF)
Hosted PBX End User Guide (PDF)
VISIT POLYCOM

CONTACT US TODAY TO GET CONNECTED

contact us

507-214-1000